General Archives - Sensitivity Check Australia

Where are my results?

If you haven’t received your results within 3-5 working days of receipt of the sample arriving at our lab, please contact us via our 24/7 Live Chat team. Results are sent via email in PDF format but on occasion may end in your spam/junk folder. We advise to check this...

What if I’m not satisfied?

We pride ourselves on our 99.6% customer satisfaction rating. However, if you are not satisfied with any of our services, please contact us directly via email or 24/7 LiveChat as soon as possible to assist you in resolving any issues. If this hasn’t answered your...

Can I get the results on my app?

Yes, if you have chosen one of our hair or blood allergy, intolerance, or sensitivity tests, you will get a notification when your results are ready. Plus, you can record your health test results within the app to keep track of your health journey. If this hasn’t...

Where are the samples tested?

Our hair samples are tested at our centre based in Derby, UK. Once the hair sample has been received at our testing facility, you will receive your results within 3-5 working days. Tests are completed in our laboratory facilities which follow Good Laboratory Practice....

How do I order a test from you?

Tests can be ordered directly through our website using our secure checkout. We offer a variety of convenient payment options, including Google Pay, Apple Pay, and PayPal, ensuring a smooth and secure transaction experience. You can also place your order over the...