by Sensitivity Check Staff | Dec 30, 2021
We typically recommend providing 3-5 single hair strands if the hair is longer than an inch. For shorter hair, we suggest doubling that amount, requiring 6-10 strands for testing. If this hasn’t answered your question, please reach out below!
by Sensitivity Check Staff | Dec 30, 2021
The safest way to take a hair sample is to ask someone else to help you. Using your forefinger and thumb, gather 3 to 5 strands and slightly twist the hair together. Another way to collect is by brushing your hair and collect hair strands from your hairbrush. If this...
by Sensitivity Check Staff | Dec 30, 2021
For customers that purchased a test kit, we provide a pre-paid Royal Mail return envelope. If you have purchased our digital option, you will have to purchase your own return envelope. A first-class stamp would be more than sufficient. We recommend to pop into your...
by Sensitivity Check Staff | Dec 29, 2021
We offer a 100% money-back guarantee if you are not completely satisfied with your results after 30-days. In the first instance, we ask that you make contact with our customer service team to resolve any issues. if we have not resolved your issues or you are not...
